In the event that you need to return your product, you must present your purchase receipt and contact our Customer Service Department for instructions at customerservice@marey.com or by calling direct at 855-627-3955. After contacting Marey and getting approval to have your unit sent in for repair, whether you are under warranty or not. If your unit is under warranty we will repair it under Marey’s warranty policy. If your unit is not under warranty, we will repair it with appropriated charges for repair labor and spare parts. If you purchased your unit in any other place other than Marey website, please check with the distributor you purchased from in order to see their particular return policy for instructions.
If the product was purchased through our company GlobalTowne then the customer would want to call us first to make sure they are contacting the correct person for help. Please call GlobalTowne at 888-726-9752 for further questions.
For more details about Marey warranty coverage please check our Warranty page on our website or contact customerservice@marey.com
Showing posts with label warranty. Show all posts
Showing posts with label warranty. Show all posts
Thursday, December 7, 2017
Tuesday, January 17, 2017
Marey Warranty Policy
Marey’s warranty is comprehensive and covers all manufacturer’s defects. Physical damage or damage caused during installation, exposure to extreme climate conditions, or dismantled interiors cannot be covered under warranty. You must follow the installation instructions exactly, and it is our strong recommendation that you employ the services of a licensed plumber or electrician to assist you with the installation.
Warranty coverage is for replacement parts and labor for the first year. After the first year, only replacement parts are covered. Refunds are not available under the warranty. Warranty repairs must be done at a certified Marey Service Center (customer is responsible for return shipment). In case warranty repairs are needed, please contact Marey directly at the number listed above for instructions. Please do not return the unit to your retailer or to the warehouse.
Product Suitability: Many jurisdictions have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While Marey attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of a product, review the product applications, all applicable national and local codes and be sure that the product, installation and use will comply with them.
Damage to the unit or residence caused by exposure to freezing temperatures is not covered under warranty and responsibility for this type of damage is disclaimed by Marey Heater Corporation. Please refer to your instruction manual on how to avoid exposing your unit to freezing temperatures.
Warranty coverage is for replacement parts and labor for the first year. After the first year, only replacement parts are covered. Refunds are not available under the warranty. Warranty repairs must be done at a certified Marey Service Center (customer is responsible for return shipment). In case warranty repairs are needed, please contact Marey directly at the number listed above for instructions. Please do not return the unit to your retailer or to the warehouse.
Product Suitability: Many jurisdictions have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While Marey attempts to assure that its products comply with such codes, it cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before purchase and use of a product, review the product applications, all applicable national and local codes and be sure that the product, installation and use will comply with them.
Damage to the unit or residence caused by exposure to freezing temperatures is not covered under warranty and responsibility for this type of damage is disclaimed by Marey Heater Corporation. Please refer to your instruction manual on how to avoid exposing your unit to freezing temperatures.
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